The most popular Yuchai Beijing Service Station qu

2022-08-02
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Yuchai Beijing Service Station: quality service makes brand development

Yuchai Beijing Service Station: quality service makes brand development

China Construction Machinery Information

Guide: in previous years, if you want to ask what kind of products can win the market, the answer is absolutely: excellent quality. But now, with the increasing degree of product homogeneity, after-sales service has become a key factor for users to consider when choosing products. As the most direct and active organization providing services, we serve

in the past few years, if you want to ask what kind of products can win the market, the answer is absolutely: excellent quality. But now, with the increasing degree of product homogeneity, after-sales service has become a key factor for users to consider when choosing products

as the most direct and active organization providing services, the service station has become a window for the external publicity of various brands with active and sincere services and the dissemination of cultural ideas. Among them, Yuchai is in the forefront of all brands in terms of site distribution and service quality. In particular, the establishment of a large number of core service stations has devoted a lot of effort to the maintenance and construction of Yuchai brand, even exceeding the interests themselves

recently, I visited Yuchai Beijing service station to learn more about Yuchai's excellent service quality

considerate service has won praise

for a long time, Yuchai has been adhering to the service tenet of "giving everything I have, doing my best, wholeheartedly serving users, and being honest all over the world". More than 2800 service stations under Yuchai have provided considerate and fast considerate services to solve problems for users. The sales revenue of new materials in Nanjing Chemical Industry Park will reach 100billion yuan. It is understood that Yuchai has 43 service stations in Beijing, including 6 core stations, professional stations and authorized stations distributed in all urban areas and suburban counties of Beijing. It has gradually formed a professional service network with core stations as the backbone and professional stations as the support, covering all fields

"the main customer base of Yuchai service station in Beijing is concentrated in the bus market, including buses, passenger transport, tourism and other vehicles. Therefore, our service personnel often visit and serve in urban areas, suburban counties and other areas of Beijing." Zhangliyuan, manager of Yuchai Beijing Service Station, said: "as we all know, Beijing has a lot of traffic pressure. We often encounter traffic jams, and the most annoying thing is Beijing's vehicle number restriction policy." This makes Yuchai Beijing service station often encounter the situation that the number of service vehicles is limited on the day the user reports for repair. "In this case, we will not calculate the cost, and require the maintenance personnel to reach the vehicle fault location in the fastest way." Zhang Liyuan said

Zhang Liyuan also admitted that, unlike other cities, Beijing users have a stronger sense of time and have higher requirements for the timeliness of maintenance. "Therefore, we have clear internal regulations: the basic maintenance of the engine must be completed within 3 hours, the maintenance of general faults must be completed within 8 hours, and the major faults must be completely solved within 72 hours. In case of any difficult problem, it will be reported at all levels so that the problem can be solved in time." He added

it is understood that the Beijing service station should not only ensure the normal operation of vehicles managed in the region, but also include vehicles equipped with Yuchai engines. "Transport vehicles equipped with our engines can be seen everywhere in Xinfadi wholesale market. For these vehicles, we will send special service personnel to pay special attention to the region." Zhangliyuan said

what to do if the operating transport vehicle breaks down? Zhangliyuan said to: "Sometimes we will encounter the situation that the transportation vehicles are broken down on the main lithium salt price trend as shown in Figure 2. Due to the variable transportation time, the failure may occur in the early morning or late at night. However, no matter what time or how bad the environment is, as long as we receive the repair request, we will timely arrange the service station maintenance personnel to coordinate the vehicles and accessories, and strive to achieve the shortest possible time. 1. Variable frequency system tensile testing machine : adopt variable frequency motor control system to solve problems for users. "

Master Li, a loyal user of Yuchai, told an impressive story about Yuchai's service

"Last January, when I was transporting vegetables to Beijing, the engine suddenly stalled when the vehicle was about to get off the highway. It was early in the morning, and there was no vehicle around to help. I called yuzaocheng sheet metal corrosion firewood service with the idea of trying, but I didn't expect someone to answer. The customer service staff, after learning about the vehicle and my specific location, patiently comforted me not to worry, and would immediately send maintenance personnel to me Fault site. As the vehicles were still on the highway, I didn't dare to expect them to come from so far away. However, to my surprise, the staff of Yuchai service station appeared in front of me in less than an hour. " Master Li recalled

however, new problems occurred during the repair process. "Due to the lack of a part, the engine still could not be repaired. In the face of this situation, the Yuchai maintenance team leader on the scene immediately contacted other service stations. After confirming that there was such a part, he drove to the service station to pick up the missing part without saying a word." Master Li said. Master Li, who was deeply moved, joined the repair team after the parts were retrieved. After five hours of hard work, the repair work was finally completed

"when the maintenance personnel handed over the repaired car to me, I really felt a kind of unspeakable gratitude. Now I have become good friends with the staff of the service station, and I have also become a propagandist of Yuchai, so that more people can understand and experience the service of Yuchai." Master Li sighed

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